12

Katrin Schoenenberg, Alexander Raake, and Judith Koeppe, “Why Are You So Slow? Misattribution of Transmission Delay to Attributes of the Conversation Partner at the Far-End,” International Journal of Human-Computer Studies 72, no. 5 (May 2014): 477–87, https://doi.org/10.1016/j.ijhcs.2014.02.004

13

Здесь и далее – кнопку отключения микрофона стоит использовать, когда в видеоконференции принимает участие большое количество человек. Таким образом не будет создаваться лишних помех во время речи говорящего. Когда настанет ваша очередь, микрофон можно включить (Прим. ред.).

14

The Devil Wears Prada, directed by David Frankel (Beverly Hills, CA: 20th Century Fox Home Entertainment, 2006).

15

John Suler, “The Online Disinhibition Effect,” CyberPsychology & Behavior 7, no. 3 (2004): 321–26, https://doi.org/10.1089/1094931041291295

16

Keith Ferrazzi, “How to Avoid Virtual Miscommunication,” Harvard Business Review, March 31, 2020, https://hbr.org/2013/04/how-to-avoid-virtual-miscommun

17

Исп. «подруга».

18

Alina Dizik, “How to Avoid Writing Irritating Emails,” BBC Worklife, September 5, 2017, https://www.bbc.com/worklife/article/20170904-how-to-avoid-writing-irritating-emails

19

Alina Dizik, “How to Avoid Writing Irritating Emails,” BBC Worklife, September 5, 2017, https://www.bbc.com/worklife/article/20170904-how-to-avoid-writing-irritating-emails

20

Gareth Cook, “The Secret Language Code,” Scientific American, August 16, 2011, https://www.scientificamerican.com/article/the-secret-language-code/

21

Eugene Wei, “Pronoun Usage: A Psychological Tell,” Remains of the Day, August 26, 2011, https://www.eugenewei.com/blog/2011/8/26/pronoun-usage-a-psychological-tell.html

22

Katrin Schoenenberg, “Awkward Pauses in Online Calls Make Us См. People Differently,” The Conversation, April 2, 2020, https://theconversation.com/awkward-pauses-in-online-calls-make-us-see-people-differently-26073

23

Alisha Haridasani Gupta, “It’s Not Just You: In Online Meetings, Many Women Can’t Get a Word In,” New York Times, April 14, 2020, https://www.nytimes.com/2020/04/14/us/zoom-meetings-gender.html

24

Jessica Stillman, “A Simple Way to Make Conference Calls Less Awkward,” Inc., November 18, 2014, https://www.inc.com/jessica-stillman/the-5-second-secret-to-less-awkward-online-meetings.html

25

Seinfeld, season 5, episode 4, “The Sniffing Accountant.”

26

Emily Torres, “The Danger of Overusing Exclamation Marks,” BBC Worklife, June 7, 2019, https://www.bbc.com/worklife/article/20190606-the-danger-of-overusing-exclamation-marks

27

Tanya Dua, “Emojis by the Numbers: A Digiday Data Dump,” Digiday, May 8, 2015, http://digiday.com/marketing/digiday-guide-things-emoji/; Uptin Saiidi, “Brand Marketers Find a New Way into Your Phone,” CNBC, August 19, 2014, https://www.cnbc.com/2014/08/18/emojis-brand-marketers-find-a-new-way-into-your-phone.html

28

Samantha Lee, “What Communicating Only in Emoji Taught Me About Language in the Digital Age,” Quartz, August 31, 2016, https://qz.com/765945/emojis-forever-or-whatever-im-a-poet/

29

“#CHEVYGOESEMOJI,” Chevrolet Pressroom, June 22, 2015, https://media.chevrolet.com/media/us/en/chevrolet/news.detail.html/content/Pages/news/us/en/2015/jun/0622-cruze-emoji.html

30

Eric Goldman and Gabriella Ziccarelli, “How a Chipmunk Emoji Cost an Israeli Texter $2,200,” Technology & Marketing Law Blog, May 25, 2017, https://blog.ericgoldman.org/archives/2017/05/how-a-chipmunk-emoji-cost-an-israeli-texter-2200.htm

31

Ella Glikson, Arik Cheshin, and Gerben A. Van Kleef, “The Dark Side of a Smiley: Effects of Smiling Emoticons on Virtual First Impressions,” Social Psychological and Personality Science 9, no. 5 (July 31, 2017): 61425, https://doi.org/10.1177/1948550617720269

32

Alice Robb, “How Using Emoji Makes Us Less Emotional,” The New Republic, July 7, 2014, https://newrepublic.com/article/118562/emoticons-effect-way-we-communicate-linguists-study-effects

33

Danielle N. Gunraj, April M. Drumm-Hewitt, Erica M. Dashow, Sri Siddhi N. Upadhyay, and Celia M. Klin, “Texting Insincerely: The Role of the Period in Text Messaging,” Computers in Human Behavior 55, pt. B (February 2016): 1067–75, https://doi.org/10.1016/j.chb.2015.11.003

34

Paige Lee Jones, Twitter, December 21, 2017, 1:39 p.m., https://twitter.com/paigeleejones/status/943928863163371520

35

Ed Yong, “The Incredible Thing We Do During Conversations,” The Atlantic, January 4, 2016, https://www.theatlantic.com/science/archive/2016/01/the-incredible-thing-we-do-during-conversations/422439/

36

“The Wireless Industry: Industry Data,” CTIA, https://www.ctia.org/the-wireless-industry/infographics-library (accessed April 2, 2020).

37

В других мессенджерах аналогичным образом используется надпись «печатает».

38

Alina Tugend, “The Anxiety of the Unanswered E-Mail,” New York Times, April 20, 2013, https://www.nytimes.com/2013/04/20/your-money/the-anxiety-of-the-unanswered-e-mail.html

39

Christine Porath, “Half of Employees Don’t Feel Respected by Their Bosses,” Harvard Business Review, December 6, 2017, https://hbr.org/2014/11/half-of-employees-dont-feel-respected-by-their-bosses

40

Nicole Spector, “Why Are Big Companies Calling Their Remote Workers Back to the Office?” NBCNews.com, July 27, 2017, https://www.nbcnews.com/business/business-news/why-are-big-companies-calling-their-remote-workers-back-office-n787101

41

Naomi S. Baron, Words Onscreen: The Fate of Reading in a Digital World (New York: Oxford University Press, 2016), 168.

42

Naomi S. Baron, Words Onscreen: The Fate of Reading in a Digital World (New York: Oxford University Press, 2016), 168.

43

Scott Gerber (CEO, Young Entrepreneur Council), in discussion with the author, May 2019.

44

Aria Finger (CEO, DoSomething.org), in discussion with the author, May 2019.

45

“NPT’s Best Nonprofits to Work For 2013,” The NonProfit Times, April 1, 2013; “Best Places to WorkDOSOMETHING.ORG,” Crain’s New York Business, January 1, 2012, https://www.crainsnewyork.com/awards/dosomethingorg-3

46

Sara Algoe, “Putting the ‘You’ in Thank You,” Journal of Social Psychology, June 7, 2016, https://journals.sagepub.com/doi/10.1177/1948550616651681

47

Jena McGregor, “The Odd Things People do While Half-Listening on Conference Calls,” Washington Post, August 21, 2014, https://www.washingtonpost.com/news/on-leadership/wp/2014/08/21/the-odd-things-people-do-while-half-listening-on-conference-calls/

48

Alon Schwartz, “Does Your Team Know What Success Looks Like?” alonshwartz.com, March 20, 2019, http://alonshwartz.com/2019/03/does-your-team-know-what-success-looks-like/

49

Alon Schwartz, “Does Your Team Know What Success Looks Like?” alonshwartz.com, March 20, 2019, http://alonshwartz.com/2019/03/does-your-team-know-what-success-looks-like/

50

Alon Schwartz, “Does Your Team Know What Success Looks Like?” alonshwartz.com, March 20, 2019, http://alonshwartz.com/2019/03/does-your-team-know-what-success-looks-like/

51

“Poor Communication Leads to Project Failure One Third of the Time,” Coreworx, April 20, 2017, https://info.coreworx.com/blog/pmi-study-reveals-poor-communication-leads-to-project-failure-one-third-of-the-time

52

“The High Cost of Low Performance: The Essential Role of Communications,” Project Management Institute, May 2013, https://www.pmi.org/-/media/pmi/documents/public/pdf/learning/thought-leadership/pulse/the-essential-role-of-communications.pdf

53

Видимо, руководитель имел в виду «ок».

54

Daniel Victor and Matt Stevens, “United Airlines Passenger is Dragged